ITS informed clients during summer that we were transitioning legacy endpoint detection and response (EDR) clients to a new platform, with optional managed detection and response (MDR) coverage available at a modest price increase.
The threat environment has transformed substantially. Traditional antivirus relies on signature-based detection for known threats, but contemporary attacks employ fileless strategies, zero-day exploits, and other sophisticated methods that legacy solutions frequently cannot address.
Many organizations depend on EDR, yet MDR represents a significant advancement — now becoming indispensable across industries.
EDR vs. MDR
ITS EDR (No Additional Cost for Current Clients)
- Real-time threat detection and response capabilities
- Requires internal IT or ITS team for threat analysis and response
- Uses behavioral analysis to identify previously unseen suspicious activity
- Delivers forensic investigation data
- Defends against ransomware, fileless attacks, and persistent threats
- Automated containment reduces business interruption
ITS MDR (Additional Fee Per License)
- Incorporates all EDR features with continuous expert oversight
- Dedicated security operations center provides round-the-clock monitoring
- Cybersecurity professionals validate alerts and manage incident response
- Delivers premium protection against sophisticated, targeted attacks
Key Differences
EDR furnishes detection and investigation instruments, while MDR supplements this with dedicated cybersecurity professionals actively safeguarding systems continuously.
Why We’re Making This Transition
Modern threats are increasingly complex, including common ransomware variants and sophisticated exploits. Antivirus-only approaches prove inadequate. The new MDR framework aligns with industry standards for contemporary security requirements.
For questions about endpoint protection, contact your account manager.