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3CX Attended Transfer

An Attended Transfer allows you to talk to the end destination before transferring the call, to give them the name of the inbound caller or determine whether they want to take the call.

Steps

  1. 1 Answer the call. Determine that you may need to transfer the call.
  2. 2 Place the call on Park by pressing SP0, SP1, SP2, or whatever your park buttons may be labeled.
  3. 3 Dial the extension of the end destination. This creates a new call connection. Ask the end destination if they would like to take the call.
  4. 4

    If the end destination wants to take the call, they can pick it up directly from the Park # button that you originally placed the call on. Your 3CX setup may also have Parking Orbits accessed by quick keys, such as *01 and *02.

  5. 5

    You can also return to your Park # button to talk to the inbound caller again, then complete the transfer:

    1. Press Transfer
    2. Dial the end destination extension
    3. Press Transfer again

If the Destination Is Unavailable

If the end destination is not available, you can transfer the inbound call directly into their voicemail:

  1. Press Transfer
  2. Press *4
  3. Dial the end destination extension
  4. Press Transfer

This sends the inbound call directly to the voicemail of the entered extension.